Product Maintenance & Warranty

NO FILTERS or Accessories to Buy or Replace!

ELEMENT SERIES 5-year Manufacturer’s Warranty

Minor regular cleaning also helps: If you notice dust or buildup along the guards, unplug the unit and wipe the gaps clean with a tissue or rag. NOTE: Cat owners will find white crystals along the guards as a direct result of airborne urine being naturalized.

To maintain the Manufacturer’s Warranty, it is necessary to perform regular cleaning on the interior and exterior of the units. *Clean your units once within the first 6 months of use to help gauge how often your AirRestore will require cleaning. After the initial cleaning, it is important to perform regular cleaning 1-2 times a year, or as necessary, to prevent buildup that may cause your unit to stop working.

How to Clean Your AirRestore

How often you’ll have to clean each unit varies and depends on the level of air pollutants each unit is working to clean. Typical household use generally requires a cleaning only 1-2 times per year.  However, if a unit is working to clean more air pollutants such as cigarette smoke, cooking odors, pet dander, garbage, diaper pail or litter box odors, it may need cleaning more often to stay working at optimal efficiency.



  • PRODUCT GUARANTEE: The Company offers a thirty (30) day money back guarantee, (less any applicable charges / shipping and handling), to all customers. In order to receive a refund from the Company pursuant to this policy, the following requirements must be met:
    • All product must be post-marked within thirty (30) days of the ship date.
    • The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies).
  • FIVE YEAR LIMITED WARRANTY: Applicable Company products are warranted to be free from defects in materials or workmanship for (5) years from the date of purchase from an Authorized Dealer of AirRestore Inc. products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the Dealer or Customer for parts and/or labor, provided that the Dealer or Customer shall be responsible for any transportation charges. Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of the Company; or (v) damage to a product that has been modified or altered without the prior written permission of the Company.

Repairs have a ninety (90) day warranty.

The warranties and remedies contained herein are exclusive and in lieu of all other warranties express, implied, or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise. Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware. 

  • RETURNS BY RETAIL CUSTOMERS: The Company offers, through its Resellers, a thirty (30) day money back guarantee to all retail Customers. Every Reseller is bound to honor the retail Customer guarantee. If, for any reason, a retail Customer is dissatisfied with any product or service, the retail Customer may return the unused portion of the product to the Reseller from whom it was purchased, within thirty (30) days, for replacement, exchange or a full refund of the purchase price, (less any applicable charges).
  • All product must be post-marked within thirty (30) days of the ship date.
  • The items must be in Resalable condition, (see Definition of “Resalable” in Section 12 of the Privacy and Policies);
  • WARRANTY EXCHANGE: To receive a replacement product on incomplete or defective product the Reseller must report the matter within thirty (30) days from the ship date.
  • PRODUCT EXCHANGE: If the Reseller would like to exchange a product model, the Reseller must request the exchange within thirty (30) days from the ship date. An exchange will only be honored for the equivalent model of the product the dealer would like to exchange. Upgrade exchanges will not be permitted. The Reseller is responsible for shipping product to and from the Company.
  • ORDER CHANGES AND CANCELLATIONS: Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to change or cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be changed or canceled. IMPORTANT: Any attempts to change or cancel your order after it moves into the shipping process does not guarantee the order will be changed or will not be shipped. If we are unable to change or stop your order, you can return or exchange any unwanted items in accordance with our return policy.
  • UNAUTHORIZED RETURNS: The Company defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by the Company. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire will cause the Company to consider a return unauthorized. Any merchandise returned without a RMA number will not be subject to a refund or credit and the Company will discard the product. The Reseller or Customer assumes all shipping and handling charges for any unauthorized return.
  • PROCEDURES FOR ALL RETURNS: The following procedures apply to all returns for refund, repurchase, warranty or exchange:
    • All merchandise must be returned by the Reseller or Customer who purchased it directly from the Company.
    • All products to be returned must have a Return Authorization Number which is obtained by calling the Reseller Services Department. This Return Authorization Number must be written on each package returned. Products returned without a RMA number will not be refunded or credited and will be discarded.
    • Your return must be received no later than two (2) weeks after we have provided your RMA number.
    • The returns must be accompanied with the original or a copy of the original packing slip.
  • The Reseller or Customer is responsible for all shipping costs and must use a traceable shipping method. Proper shipping container(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to the Company shipping pre-paid. The company does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be responsibility of the Reseller. If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Reseller to trace the shipment.

Privacy and Policies

Definition of “Resalable”


RESALABLE: Products and sales aid shall be deemed “Resalable” if each of the following elements is satisfied: (1) they are unopened and unused;

(2) packaging and labeling has not been altered or damaged;

(3) they are in a  condition such that it is commercially reasonable practice within the trade to  sell the merchandise at full price;

(4) they are returning to the Company  within one year from the date of purchase; and

(5) the product contains  current Company labeling. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be Resalable.